Reference

Our Legal Terms for Indonesia

draw sgp operates under a clear legal framework designed for Indonesian users, covering how we collect data, how your account is governed, and what rights you hold where…

Account GovernancePrivacy PolicyData Retention RulesDANA, OVO, GoPay, QRIS ScopeUser Rights Framework

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Jurisdiction, Eligibility and Account Terms

draw sgp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to draw sgp services depends on local law. We apply Indonesian jurisdiction standards to every account registered from within the country, including how deposits via DANA, OVO, GoPay and QRIS are recorded and reconciled against your account ledger. Our terms of service define the relationship

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between you and the platform, including dispute resolution paths and the governing language of any formal communication. We do not accept accounts from individuals where local law prohibits participation. If our automated systems detect a region conflict, your account may be temporarily restricted pending manual review
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by our compliance team. You may reach that team via live chat or email within 24 hours of any restriction notice to submit supporting documentation and request a review.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Our Policy Team

If you have a question about our legal terms, data handling practices or account eligibility, our support team is available seven days a week from 08:00…

ACCOUNT INTEGRITY

How We Handle Data, Cookies and Security

draw sgp applies strict data-handling protocols across every account, from first registration through to transaction history and session cookies.

Data Collection Scope

We collect account registration data, transaction records for DANA, OVO, GoPay and QRIS deposits, and session logs.

Cookie Policy

Our site uses functional and analytics cookies to maintain session continuity and monitor platform performance.

Account Security

Two-factor authentication is available on all accounts and we strongly encourage you to activate it from your profile settings.

Data Retention Schedule

Transaction and account data is retained for a minimum of five years in line with standard financial record requirements.

Who Handles Your Data

Your data is handled by draw sgp's internal compliance team and a limited set of third-party payment processors — specifically…

Requesting Data Changes

You may request a copy of your stored data, correction of inaccurate records, or deletion of your account by contacting…

Your Legal Questions, Answered

The questions below cover the legal and policy areas we hear about most — from how your data is stored to what happens if you want to close your account. If your question is not here, our live chat team can connect you with the compliance desk directly during operating hours.

Access and account eligibility depend on local law. Where local law permits, your account is subject to the terms and conditions published on this page, including dispute resolution procedures and data-handling rules specific to Indonesian account holders.

We collect your name, email address, phone number and payment method details — including records for DANA, OVO, GoPay and QRIS transactions. We do not collect more data than is needed to operate your account and process withdrawals.

Transaction records, including all deposit and withdrawal events via DANA, OVO, GoPay and QRIS, are retained for a minimum of five years. After account closure, personally identifiable fields are removed within 90 days of your confirmed deletion request.

Yes. Send a data access request through live chat or email, including your registered account ID. We process requests within 14 business days and deliver your data summary to the email address on file for your account.

Contact our support team via live chat between 08:00 and 23:00 WIB or send an email request. We will verify your identity, confirm the closure, and begin the data anonymisation process within the 14-business-day window stated in our policy.

Only our payment processor partners — those enabling DANA, OVO, GoPay and QRIS integrations — access the minimum transaction data needed to clear your deposits and withdrawals. Each partner signs a data-processing agreement before any integration is activated.

If an automated region conflict is flagged on your account, you will receive a notice within the platform. Contact our compliance team via live chat or email within 24 hours and submit the requested documentation. Manual reviews are completed within three business days.

Our Legal Terms for Indonesia

How to Reach Our Policy Team

How We Handle Data, Cookies and Security

Data Collection Scope

Cookie Policy

Account Security

Data Retention Schedule

Who Handles Your Data

Requesting Data Changes

Your Legal Questions, Answered

01 Does Indonesian law govern my draw sgp account?

02 What personal data does draw sgp collect when I register?

03 How long does draw sgp keep my transaction records?

04 Can I request a copy of the data draw sgp holds on me?

05 How do I close my account and have my data deleted?

06 Are third parties able to access my payment details?

07 What happens if my account is restricted due to a region check?

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