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How We Protect Your Privacy on draw sgp

Your account information, payment details and gameplay activity stay private and secure with us.

Account protectionData transparencyYour privacy rights
draw sgp How We Protect Your Privacy on draw sgp
REACH US ANYTIME

Privacy Questions and Data Requests

If you want to know what data we hold about you, request changes to your account, or delete information, contact our support team through live chat…

Live Chat Open the chat window in your account lobby any time.
Email Support Send privacy inquiries to [email protected]. Include your account username and the specific data or…
Phone Line Call our support desk weekdays 09:00–18:00 WIB. Have your account details ready.
HOW WE KEEP IT SAFE

Security, Cookies and Data Retention

Your account password is encrypted the moment you set it, and login attempts are monitored for suspicious activity.

Password Encryption

Your password undergoes military-grade encryption before storage. We never see or store your plaintext password.

Cookie Usage

We use session cookies to authenticate you and preference cookies to remember your lobby settings.

Payment Data Handling

DANA, OVO, GoPay and QRIS credentials are tokenised before transmission.

Data Retention Policy

Account activity logs are retained for three years to meet compliance rules.

Access and Correction

Contact support to view, correct or delete your personal data. Requests are processed within seven days.

Compliance Officer

draw sgp's Data Protection Officer oversees all privacy matters. Escalate concerns via email to dpo@drawsgp.

Privacy Policy — Frequently Asked

We collect your name, email, phone number, date of birth and identification details when you register. During gameplay and withdrawals, we record transaction history, device information and the payment method you choose — DANA, OVO, GoPay, QRIS or bank transfer. This data helps us verify your identity, process payouts and prevent fraud.

Payment credentials are never stored on our servers. When you deposit or withdraw, your details are tokenised and sent directly to our payment processor in encrypted form. We only store transaction references and your account balance, not your actual payment information.

You can request data deletion by contacting our support team via live chat, email at [email protected] or phone. We'll anonymise your personal details within 30 days of account closure. Transaction records for compliance are kept for three years, then deleted.

Activity logs and transaction records are retained for three years to meet local compliance requirements. After your account is closed, identifiable personal data is anonymised within 30 days. You can request early deletion of non-critical data anytime.

We never sell your data. Personal information is shared only with licensed payment processors (for DANA, OVO, GoPay and QRIS transactions) and compliance partners where Indonesian law requires it. All partners sign strict confidentiality agreements.

Cookies are small files stored on your device to keep you logged in and remember your lobby settings. We use session cookies for authentication and preference cookies for your account experience. Analytics cookies help us detect fraud. You can disable cookies in your browser, but login may become less convenient.

Contact support immediately via live chat or call 09:00–18:00 WIB weekdays. Change your password right away and review recent activity in your account history. Our team will investigate unusual logins or unauthorised transactions and secure your account.